Return Policy:
All returns require a Return Merchandise Authorization (RMA) Number.
Unfortunately we will not accept unauthorized packages, so you must have an RMA to return your order or item.
An RMA request will be approved no later than 30 days after receiving your order.
RMA numbers are valid 10 days from issue ONLY. Items to be returned will not be accepted from return after 10 days from RMA issue. After this time we may accept returns but a 20% restocking fee will be applied. RMA's and refunds can take 4-8 weeks to process and refunds granted will be credited back according to means of payment.
This RMA number must be clearly marked on the outside of your shipping container. No returns will be accepted without a pre-approved Return Authorization Number. Please call our customer service department to discuss your return options and/or to obtain an RMA number. Please do not write the RMA number on the box. Shipping charges are non-refundable. The customer is responsible for shipping charges and insurance on all return shipments.
Applicable to Residential Deliveries ONLY - Delivery Drivers will, on occasion, leave a package at your door without a signature at their own discretion. Growers Trust LLC is not liable for lost packages delivered to your residences without a signature, provided by a recipient. If you have a 'no signature required' instruction on file with FedEx or UPS, any lost package will also be your responsibility.
"Return to Sender Packages or Refused Packages" are subject to a 15% Restocking Fee. Refused packages are defined as packages which have been voluntarily refused by the customer for any reason upon delivery.
Any deviation from the return process outlined above will result in a delay of your refund, and possibly a refusal of your return.
Only Unopened products are returnable up to 30 days from placing your . Opened, and used product is not returnable.
Privacy & Security:
How can I be sure that my information is safe and secure?
Here at Growers Trust LLC we know the risk associated with inputting your credit card data online. It is because of these risks that we are at the forefront of providing the most secure shopping experience on the internet today by using such technology as:
- 256 Bit Secure Socket Layer Encryption: Your private information is encoded and encrypted 256 times over, so there is absolutely no way anyone unauthorized can see your private data.
- Hacker Safe Technology: Using the highest government standards available, Hacker Safe scans every aspect of using a 6-step security process. This ensures that hackers never have the opportunity to “break” into this site.
Growers Trust LLC is also tested and certified daily to pass the Credit Card Industry Security Standard requirements of Visa, MasterCard, American Express, and Discover. These tests are designed to ensure purchasing over the internet is just as safe as traditional stores where your card is “swiped”.
What will my information be used for?
Personal information given to us through ordering with Growers Trust LLC is not shared with any other entity without your permission. It is only used for processing your order.
Credit Cards:
We accept all major credit cards including Visa, MasterCard, Discover, and American Express. There is no surcharge for using your credit card to make purchases with Growers Trust LLC. Please be certain that the information you provide is an exact match to your billing information. Any differences may cause a delay in processing your order.
PayPal:
PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction.
Growers Trust LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason. If Growers Trust LLC has suspicion of a fraudulent order they have the right to withhold shipping of product(s) until the customer is contacted.
Credit Card Protection:
We use the latest 256-bit Secure Encryption Servers. This way you have peace of mind knowing that your private information is secure. All credit card orders placed through Growers Trust LLC are fully protected against fraud by your credit card company. Personal information provided to us while ordering with Growers Trust LLC is not shared with any third parties. It is only used for processing and fulfilling your order.
Shipping
Growers Trust LLC only ships packages Monday through Friday. Majority of all products ordered prior to 3.00pm EST will be shipped the same business day. Overnight orders must be recieved by 11:00AM EST to ship out same business day. When your product ships you will be notified by email along with a dedicated tracking number so that you know where your package is at all times – straight to your door. We use USPS for our shipping services. We are only responsible for the package while still with the carrier in route to you shipping location. Once your package has been delivered, it is now your property and responsible for filling any claims for lost or stolen packages.
Free Standard Shipping With Free Shipping, ( on order's $35 or more ) your product will arrive in approximately 7-10 business days (Monday-Friday).
USPS Standard Post 3-5 Day Delivery
USPS Priority Mail - 2-3 Day Delivery
USPS Express Mail - Overnight delivery to most U.S. addresses
Information We Collect
In describing our collection, use, and sharing of information in this Policy, we refer to our collection and use of "Personal Information." "Personal Information," as used in this Policy, is personally identifiable information, which is information that directly identifies an individual, such as first and last name, mailing address, email address, billing information, IP addresses, demographics, passwords or other online contact information, or telephone number. We collect Personal Information, as well as non-personally identifiable information on Growers Trust Sites and/or Services.
We collect Personal Information in two ways. First, we collect information you provide to us in optional, voluntary submissions, such as in registration forms, user profiles, promotional signups, sweepstakes/contest entries, requests for customer service, software and mobile applications downloads and curriculum vitae submissions. Second, some Personal Information may be collected automatically. This is described below in "Passive Data Collection."
We may also obtain information, including Personal Information, from third party sources. If we directly combine information from third parties with Personal Information that we have collected, we will treat the combined information as Personal Information and handle it in accordance with this Policy. In addition, please note that we may solicit third parties to collect Personal Information on our behalf and in such cases we instruct those third parties to comply with this Policy and all applicable data protection laws.
Please be aware that we are prohibited from conditioning a child's participation in any activity on that child disclosing more personal information than is reasonably necessary to participate in that activity. You are under no obligation to provide, and can decline to provide, any requested information at any time. However, if you decline to provide personal information that is reasonably necessary to participate in certain activities, you may not be able to participate in those activities on certain Sites and/or Services.
Passive Data Collection
We may receive passively-collected information through a variety of methods including but not limited to:
Cookies We may use a variety of methods, including "cookies" to collect information.
What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user’s device. You can find more information about cookies at:www.allaboutcookies.org.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that advertisements you see online are more relevant to you and your interests.
The cookies used on our Sites and/or Services have been categorized based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on our Sites and/or Services by category is set out below.
Performance Cookies
Growers Trust collects cookies on our Sites and/or Services to capture information about page visits (e.g. “performance cookies.”) This information is anonymous and Growers Trust uses this information only internally - to deliver the most effective content to our visitors. Information from the cookie is used to gauge page popularity, analyze traffic patterns on our Sites and/or Services and guide development of other improvements to our Sites and/or Services.
Targeting, Performance, and Functionality Cookies
In our email programs, Growers Trust employs some tracking methods (e.g. “targeting, performance, and functionality cookies”). We track “opens” via a tracking pixel in the email- meaning we track who opens our e-mail messages and when you open our e-mail messages; and we track “clicks” via encoded URLs-meaning we track whether you click on the links contained in our e-mail messages. This information is used internally only to help us deliver relevant messaging, and is not shared with any third parties.
Functionality and Necessary Cookies
Growers Trust does not require that you accept cookies and/or you may withdraw your consent to our use of cookies at any time by adjusting your browser's privacy settings, however, some functionality on our Sites (e.g. “functionality cookies”), our product or service check-out process, and Services may be disabled if you decline to accept cookies ( e.g. “necessary cookies”).
Opting Out of Cookies
You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. You may also change your cookie settings through preference options in our Sites and/or Services, where applicable. We will indicate that upon selecting your preferences, that we will use a cookie to remember your preferences.
Growers Trust never gives away information about our users. If you choose to provide Personal Information about yourself, Growers Trust will use this information only to communicate directly with you. Growers Trust will not sell, rent or otherwise disclose that information to third parties unless such disclosure is necessary for the purposes set forth in this Policy, by law or a policy or notice contained or associated with a specific Site(s) and/or Service(s).
